Contact Us

Need to get in touch with us?
We're always happy to hear from you with comments or questions.


  • General questions:
    • Signing up with us: 1-866-368-4825
    • Signing up through work: 1-888-238-4825
  • Aetna Dental Access® Network: 1-877-698-4825
  • Vision discounts: 1-800-793-8616
  • Fitness discounts: 1-800-298-7800
  • Natural products and services (ChooseHealthy® program)
    discounts: 1-877-335-2746

Mail – if you’ve signed up directly through us:

Aetna® Vital Savings
7400 Gaylord Parkway
Frisco, TX 75034



Already have a Aetna® Vital Savings card?

Then tell us your card number when you contact us. This helps us look up your account information more quickly.

Need to update account information?

Use our form if you sign up directly with us for Aetna® Vital Savings. If you sign up through work, talk with your employer.

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Legal Notices

The Aetna® Vital Savings program is not available in Montana and Vermont. This page is pending approval in DE and NV. Aetna® Vital Savings is NOT health insurance.

The Aetna® Vital Savings program (the Program) is not insurance. The program does not meet the Minimum Creditable Coverage requirements in Massachusetts. It provides Members with access to discounts at certain health care providers for medical and dental services. These discounts are discounted fees according to schedules negotiated by Aetna Life Insurance Company for the Aetna® Vital Savings discount program. The range of discounts provided under the Program will vary depending on the type of provider and type of service received. The Program does not make payments directly to the participating providers of medical and dental services. Each Member is obligated to pay for all services or products but will receive a discount from those health care providers who have contracted with the Discount Plan Organization to participate in the Program. Aetna Life Insurance Company, 151 Farmington Avenue, Hartford, CT 06156, 1-888-238-4825, is the Discount Plan Organization

Aetna may receive a percentage of the fee you pay to the discount vendor. Aetna® Vital Savings is not available in Vermont or Montana. Aetna® Vital Savings provides participants with access to a network of independent practicing providers. The availability of a particular provider cannot be guaranteed and provider network composition is subject to change. Aetna does not provide dental, medical, vision or other health care/treatment and is not responsible for outcomes. All care is the responsibility of the treating provider, in consultation with the participant. Selection of a program provider is also the responsibility of the participant and is not based on any representations by Aetna. Program providers are solely responsible for the products and services they provide. Aetna does not endorse any vendors, products or services associated with this program. The non-dental discounts are rate-access programs. Aetna does not recommend the self-management of health problems, nor do we promote any particular form of medical treatment.

Oklahoma form numbers for discount programs are: GR-96402-04 6-13.

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